Refund Policy

We accept returns of defective and non-defective goods, as well as exchanges. Changing your mind, a personal preference or ordering the wrong item is an acceptable reason to request a non-defective return. Damage, faults, wrong shipments, missing parts or a material mismatch with the description may also be reported.

Submit the request within 30 days after the item is delivered. Returned merchandise must be new, unused and in its original condition, with original packaging, tags and supplied accessories. Returns are sent by mail; a free return label is included in the package. There is no restocking fee.

To begin, provide the order number, checkout email and reason for the request. When reporting damage, a defect, an incorrect item or missing contents, also send photos or video of the goods and packaging. Do not post anything back until we have authorized the return.

Exchanges are subject to the stock actually available. We review the returned goods and, after approving the refund, process it to the original payment method within 10 days. Your bank may need additional time to display the credit.